Developed a strategic platform enabling autonomous B2B debt negotiation.

In the acquiring sector (payment terminals and digital payments), managing merchant financial delinquencies is a high-volume, sensitive process. The traditional renegotiation model relied heavily on human intervention and call center support, creating friction in the B2B customer journey and increasing operational costs.
The company needed a fast, digital, and user-friendly channel for merchants to independently resolve outstanding issues.

DB identified the need to digitize and decentralize this workflow through a self-service digital product. The solution required a highly usable interface to drive payment compliance and reduce drop-off during negotiation flows.
In parallel, internal tooling also needed modernization to support and monitor this new network of autonomous negotiations in real time.

DB engineered and delivered the Negotiation Portal, a web platform designed around the user journey, enabling clear visibility of outstanding debts, payment scenario simulation, and secure, self-service agreement closure.
In parallel, DB built internal operational modules that automated manual workflows and integrated portal data with the company’s core systems, ensuring an end-to-end seamless operation.