Cliente: Sicredi
Outsourcing – Software Development and Quality
Software development and Quality services in conjunction with Sicredi’s own teams, in the areas of: Credit, financial products, risk, cards and channels, insurance and syndicates, administrative systems and architecture etc.
The workers are monitored by DB managers, in order to provide continuous training, career development, ensure progress in their duties, and improve staff retention in the company.
The DB manager also monitored staff at a more functional level. They assessed the worker’s performance in relation to technical and behavioral factors gathered during monitoring meetings with the team where they work and in individual meetings with DB staff.
Main Technology / Methods used
Agile Methods
Benefits and Improvements
• Lower costs: Recruitment, selection and hiring of staff
• Greater productivity
• More flexible and easier to scale
• Allows managers to focus on the core business, once DB is responsible for managing the workers
• Less time-to-Market
• Reduces related equipment and maintenance costs
• Support for improvements and innovation
• Access to DB’s training and workshops
• Support to senior management in relation to pilots, analytical tools and POCs
Customer’s perspective:
• DBServer is an attentive and flexible partner, able to deal with new demands or requirements from Sicredi
• Manage the contracted workers allocated to Sicredi, identifying the key people in their operations
• Monitors the workers in a way that encourages talent to be retained
• Focused on training, among other initiatives to ensure their development and of their employees, to provide mutually beneficial results for the partnership
• Provides specialist and market knowledge, during operational activity
• Support to speed up or scale operations
• Working together to design and share training courses and workshops
• Technical support to achieve POCs, investigate tools and methods
• Organized and trained management to monitor staff, and provide career and technical management
• Working together to organize and run training programs for new workers (trainees/interns)
